Support

Enter your email (or US/Canada phone number) on the sign-in screen and we'll send you a 6-digit code — no password needed. If your phone number is from a region where we can't text yet, we'll send the code to your account email instead.

Check your spam folder for an email from Plutopal or AI Fashion Week. Codes expire after 10 minutes — tap “Resend code” to get a fresh one. If it still doesn't arrive, email us and we'll help.

Payments are processed securely by Stripe — we never see or store your card number. You'll get an order confirmation email, then shipping updates as your order moves.

Request a return from your order history or by emailing us with your order number. Approved returns are refunded to your original payment method.

Beaming is co-shopping group chat: start a group with friends, invite more people to an existing group, and shop livestreams together.

Jini (@jini) is our AI stylist. Ask for looks, sizes, or gift ideas. Jini can help you build a cart but a human — you — always completes any purchase.

In the iOS app: Profile → Delete account. Or email us from your account email address and we'll delete it for you. Deletion removes your personal information as described in our Privacy Policy.

Reply STOP to any SMS from us and you're opted out immediately. SMS is always optional.